Terms of service

Terms of Service

Last Updated: March 14. 2025

Welcome to Illuminated Engraving LLC, ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, www.illuminatedengraving.com (the "Site"), and any related services, including purchasing products from our online store. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Conditions

By using our Site, you confirm that you are at least the age of majority in your jurisdiction.
You agree not to use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason at any time.

2. Orders & Payment

All orders placed through our Site are subject to availability and acceptance.
Prices for our products are subject to change without notice.
We accept various payment methods, and you agree to provide accurate billing and payment information.

3. Custom Orders & Returns

All custom orders are manufactured based on customer-approved designs. Once a design is approved, sales are final, and we do not offer refunds or returns on customized products.
If there is a defect in manufacturing, we will work with you to resolve the issue, which may include a remake or refund upon return of the faulty item.

4. Shipping & Delivery

Estimated delivery times are provided as a guide only and are not guaranteed.
We are not responsible for delays caused by carriers or unforeseen circumstances.

5. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is owned by or licensed to us and is protected by copyright and trademark laws.
You may not use, reproduce, or distribute our content without permission.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.
In no case shall our liability exceed the amount you paid for the product.

7. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.
Your continued use of the Site after changes constitute acceptance of the new Terms.