Shipping policy

Shipping Policy

Last Updated: March 14, 2025

Thank you for shopping with Illuminated Engraving, LLC. Below are the details of our shipping policy, including processing times, shipping rates, and delivery estimates.

1. Order Processing Time

All orders are processed within [3] business days (excluding weekends and holidays).
Custom or made-to-order items may require additional processing time, which will be communicated after checkout and prior to processing the order.
If we experience high order volumes, shipments may be delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the delivery location and shipping method chosen. Estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping	[5-7] business days
Expedited Shipping	[3-4] business days
Express Shipping	[1-2] business days

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Locations

We currently ship to the continental United States

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number through the carrier’s website.

5. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain products may be subject to shipping restrictions based on local laws and regulations.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as "delivered" by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly.
If your order is significantly delayed beyond the estimated delivery window, please contact us at illuminatedengraving@gmail.com for assistance.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [5] days of delivery with photos of the damaged item. We will work with you to resolve the issue according to our return policy. (See Return Policy)